R U SERIOUS?

I used to be able to utilize the punch card when I ordered McCafe and if I had a coupon use it. Now they tell me I cannot "combine" my order with the app(?) If I use the app and get the $1 off I will NOT get credit for my purchase!! I show NO credit punches for 4 coffee purchases and I should have been rewarded by now cause I had 1.
Also the employees dont have a clue how to use the app and once they took my phone from my hand and dropped it cause they didnt have a scanner by the window. Luckily my case saved the drop! iPhone6s $800 replacement.
So why bother if I can go to Starbucks and get credit for my purchase and points?!
App is an utter FAIL!

Encoun2er about McDonald's, v4.7.1