Loses the McCafe rewards count

I use the app to earn free coffee. It takes so long to load I have the start the app about a mile from the McDonalds. I had only 2 more coffees to purchase before I get a free one, and today I go into the app and it says I have zero coffees earned. And I had the same problem a week ago as a reviewer below stated when it was free ice cream day, and you have to show the app, but I got experiencing technical difficulties.

zdaddabbo about McDonald's, v5.5.1