What the heck????

My Rewards isnt working!!!! ?? Ive used the buy 5 get 1 free app forever!!! Ive used this App everyday! Cause Im addicted to the frappes! Sometimes I go twice a day! The employees know me well! Thats how long Ive been going there! Whats going on?!? I want my frappe rewards back plz! Ive tried contacting and no response! Use to love this app but now ugh!

Ashlie Hale about McDonald's, v5.5.1