Misleading

So I just downloaded this app and I wanted to give it a shot. Im confused because there website saids that "you can beat the lines", I ordered two coffees on the app and went to go pick them up, when I got there at the location there was a huge line I went ahead of everyone and I asked for my order, it turns out that no one knew how to bring up the online order or if they had gotten a notification that they had a pending order. I was embarrassed because all their customer were upset with me for cutting to the front and my orders werent ready.. McDonalds you have failed me.

Homer707 about McDonald's, v5.5.1