Well its nice to have the app for the coupons and tracking your coffee purchases, (which manages to lose track of the number that you purchased so you never really do get your free coffee) it doesnt make a whole lot of sense if it takes forever while youre standing there waiting to place your order for the app to load. This is especially frustrating when youre in the drive-through lane! And now there is supposed to be an update available and its been a half an hour downloading into my phone and getting loaded.
Seems like something could be done to speed things along. Im sure the people at the counter dont appreciate the fact that Im holding up the wine while waiting for the app to load so they can scan the QR code. Sometimes the QR code wont scan, which means they have to enter the numbers physically, and when that doesnt work then they have to get the manager. It seems as if the entire system needs to be revamped.