McDonald's App Reviews

I think the app works well. I have had reasonably good luck using it but have to sometimes load it outside because of connectivity issues but I dont blame that on app. I have had 1 problem of Frappe not credited but they just gave me a small to compensate the next time I was in. I like the app.

This app is almost unbearably slow, takes forever to load, almost as slow as your understaffed Fort Edward NY store(12828 is the zip), I worked at the original store in the seventies as well as the Rte 9 Queensbury store, if we were this slow we would have been gone in a New York minute. I realize that labor cost is a real problem for the franchise owners, so is lack of business, there have been times recently that I could have driven to Burger King in the next town and back before I received my food from my local McDs 1.5 miles from my home( BK is 6 miles round trip)! I have been a loyal McDs customer most of my life and have worked for McD at both the Ft Edward and Queensbury stores, when I was at Queensbury we made better food faster than today, way faster, whomever designed your current kitchen should be shot at dawn!

Downloaded app & registered using FB. It wont let me sign in. Nothing about this app works how its promoted! Deleting it

When I got to my "free" drink after the purchase of 5 my count of 5 disappeared and the restaurants are clueless. Now it crashes all the time and can't even be opened ... Yep on drink #4!!

So many bad reviews. Ive decide not to keep this app!

I have emailed customer service once, and called customer service twice complaining about my McCafe punches. This is ridiculous they still have no solutions on solving the problem. Im sure they get a of complaints because every time I mention it to the girls that wait on me everyday they say a lot people are having problems with it. I cant believe a billion dollar cant make an app that works right. I never have any problems other companies app. Quit spending time on making all the food and drink realistic, fresh , and steaming and get an app that actually work!!!!! Its a piece of crap and totally useless and frustrating !!!!

It doesnt work at all

So many free and discounted items. Im lovin it!

Great idea but it takes a long time to load or never loads. I have other apps for example 7-ELEVEN and it works great. McDonalds app needs to be improved or just take it off.

Why is your app soooooo slllloooooowwwwwwwwww?!

Had three coffees free saved up and they just disappeared.

If you scroll to the QR code for the deal the screens brightness is automatically raised all the way up even if you have your brightness originally set at a lower setting.

Login process is full of friction. They must not have UX experts at McDonalds. Zero intuitiveness. Terrible app. Im not even sure what to use the app for...??

Good app if you live near a McDonalds; terrible if you live in a rural area more than five miles from a location. For this app to actually work so you can see deals, you have to be within ten miles from a location. It doesnt matter if you have a location as a favorite; you have to get closer to the restaurant to see all the deals or the app acts like theres no McDonalds near you and doesnt show all the deals. Stupid. Id drive into town more often if I knew about deals ahead of time.

I received this email.. and quite frankly thats WAY TOO MUCH WORK to get back what is owed... Thank you for taking the time to contact McDonalds. We sincerely apologize for any inconvenience you encountered when using the Mobile app. We appreciate this opportunity to respond to your concerns. Please call 1-800-244-6227, during our regular business hours (7:00 a.m. - 7:00 p.m. CST), choose the mobile app option, and reference Case #13703364, as well as be prepared to provide the following information: 1. Your email address 2. Are you facing any error message during offer scan? If yes, what is the error message? 3. How many punches are you expecting? 4. How many punches can you see in the app? 5. Are you able to see reward for frequency offer on her app? 6. Did you place and redeemed punch card offers in one transaction or multiple transactions? 7. Need date and time details for each and every transaction from past seven days. 8. Need store #s for all the transactions. 9. Product ordered while scanning the offer. 10. Was the product part of an EVM or other product bundle promotion? 11. What offer was redeemed? 12. How many McCafe product were ordered in that transaction. Again, thank you for your interest in McDonalds. We look forward to hearing from you soon.

I dont understand why so many people have issues with the app. I think its been great and it has so many great deals on it. I use it all the time and Ive never had absolutely any problems. I would definitely recommend this to anyone.

Since i updated to 5.4 version ive lost three free mocha frappes. Wouldnt be a 2nd thought except they offer it and it doesnt work! Ill still buy the frappes but dont offer something unless you know you can follow thru please!

Doesnt work. Wont let me sign in. Says coupons arent eligible when I order exactly what I need to.

I love this app. They have so many ways to save. One trip I may spend over $20, I get a discount for that. Another day I spend over $15., discount for that. I dont care if somedays it doesnt work or the wifi doesnt work so I cant open the app. ITS FREE EVERY TIME IT DOES WORK!!! Thank McDonalds I love, my child loves, and my students love your app. I appreciate the discounts whenever I get them? Bada ba ba ba Im lovin it!

The McDonalds app has some good things about it, and the offers are indeed pretty good...if they work. Unfortunately, in my experience the QR Codes seem to work roughly only half the time. Additionally, for a large percentage of their offers, they are very unclear about what items they actually cover. For example- I had an offer for $1 off a McCafe beverage with a photo that was CLEARLY a milkshake. Ordered a milkshake, went to use the offer and was told that a milkshake wasnt an included item. Was similarly confusing when they had offers for "large" and "specialty" chicken sandwiches. Would be an easy fix to just add a list of applicable items in the terms and conditions section.